Junior Cisco Engineer

Responsibilities:

• Assist in the installation, configuration, maintenance, and support of enterprise network infrastructure.
• Support the day-to-day operation of LAN, WAN, wireless, data center, and security environments.
• Monitor network performance, availability, and capacity using network management tools.
• Perform routine system health checks and preventive maintenance activities.
• Troubleshoot network connectivity, routing, switching, and wireless-related issues.
• Escalate complex incidents and technical challenges to senior engineers when necessary.
• Support incident, problem, and change management processes.
• Assist with the configuration and maintenance of routers, switches, wireless solutions, and network security devices.
• Support IP addressing, DNS, DHCP, VLAN configuration, routing, and network segmentation activities.
• Assist with implementing network access controls and security policies.
• Support firewall administration and access management activities.
• Participate in security reviews, compliance checks, and vulnerability remediation initiatives.
• Assist with network deployment, migration, upgrade, and optimization projects.
• Support solution testing, validation, implementation, and acceptance activities.
• Prepare and maintain project documentation, reports, network diagrams, and configuration records.
• Document troubleshooting activities, incident resolutions, and operational changes.
• Participate in network assessments, audits, and performance improvement initiatives.
• Support pre-sales activities, proof-of-concept deployments, and technical demonstrations when required.
• Collaborate with cross-functional teams on networking, cybersecurity, cloud, data center, and infrastructure projects.
• Participate in training programs, certification initiatives, and continuous learning activities.
• Perform other duties as assigned to support business objectives and operational requirements.

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 1–3 years of experience in networking, IT infrastructure, or technical support environments.
• Internship, academic project, or practical experience involving networking technologies is desirable.
• Exposure to enterprise network environments is an added advantage.
• Basic understanding of networking fundamentals, including TCP/IP, routing and switching, VLANs, DNS, DHCP, NAT, VPNs, and related technologies.
• Familiarity with enterprise networking equipment and infrastructure solutions.
• Basic understanding of network security concepts, access control, firewall technologies, and cybersecurity principles.
• Basic knowledge of Windows and Linux operating systems.
• Familiarity with network monitoring and management tools.
• Basic understanding of virtualization technologies.
• Strong analytical and troubleshooting skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and within a team environment.
• Customer-focused mindset with strong service orientation.
• Willingness to learn, adapt, and develop new technical skills.
• Good documentation, reporting, and organizational skills.

Preferred Requirements:

• Cisco Certified Network Associate (CCNA) certification.
• Any other relevant networking, cybersecurity, cloud, infrastructure, or technology certification will be an added advantage.

Key Performance Indicators (KPIs):

• Timely resolution of assigned incidents and service requests.
• Network availability and service reliability.
• Accuracy and quality of technical documentation.
• Successful completion of assigned project tasks and deliverables.
• Compliance with operational, technical, and security standards.
• Achievement of training and certification objectives.
• Customer and stakeholder satisfaction.
• Contribution to team objectives and continuous improvement initiatives.