Janitorial Operations Team Lead/ Coordinator

Responsibilities:

Administration:

• Oversee the supervision of cleaning operatives through coordinating, directing, and monitoring them in their duties
• Recruit and assign cleaning operatives to locations
• Maintain strong relationships with clients to manage customer expectations
• Get customer feedback and ensure their queries, enquiries, and complaints are attended to and resolved promptly
• Manage vendor relationship to ensure best quality at affordable pricing on supplies and services
• Manage operations by monitoring all supervisors, mid-level staff and entire team.
• Oversee all logistics matters.
• Produce professional quality reports, presentations, and briefs
• Delegate tasks as appropriate to other members of the team
• Manage HR-related processes and documentation including Training, payroll oversight and staff  management
• Handle employee complaints, grievances, and disputes and manage discipline.
• Manage employee safety, welfare, and wellness.
• Perform other related duties as assigned.

Operations And General:

• Coordinates operational staff and activities.
• Ensures the cleaning operations are executed promptly and to specifications.
• Carry out quality control checks and inspections for all sites/jobs done to monitor standards of cleanliness,
• Establish and implement ways to improve and meet the evolving customer needs
• Schedule impromptu visits and inspections to the client site
• Review Standard Operating Processes (SOPs) and documents.
• Manage staff customer service delivery to clients
• Manage feedback mechanisms from clients ensuring all client queries and complaints are resolved.
• Handle and implement bi-monthly appraisal system for the clients and staff.
• Draws out staff rosters and work schedules.
• Ensures all machinery and tools are properly maintained.
• Generate leads/prospects and follow up to ensure revenue generation
• Any other responsibility that may be required

Requirements:

• Previous experience working in a facility cleaning company is compulsory
• Ability to coordinate, direct, and monitor cleaning operatives in their duties
• Good communication, Leadership, problem solving/ resolution, negotiations and attention to details skills
• Ability to handle customer complaints and resolve them promptly
• Ability to conduct training sessions for new cleaning staff
• Ability to set and monitor appropriate performance objectives and standards for staff
• Must be able to work under pressure