IT Support Specialist
Easy apply
New
Immediate Start
Job summary
IT Support Specialists serve as the front line of technical support, troubleshooting hardware, software, and network issues to minimize downtime and help users stay productive. They handle everything from simple password resets and software glitches to more involved tasks like hardware repairs, system installations, and basic network configurations.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Responding to user inquiries and providing first- or second-line technical support for hardware, software, operating systems, printers, mobile devices, and network connectivity issues.
- Troubleshooting and diagnosing problems (e.g., slow performance, software crashes, connectivity failures, or error messages).
- Installing, configuring, and updating computer hardware, software, drivers, and peripherals.
- Setting up new user accounts, workstations, and devices for employees (including onboarding support).
- Performing routine maintenance, system backups, and basic security tasks (e.g., antivirus updates, password resets, or identifying potential vulnerabilities).
- Documenting issues, resolutions, and procedures in ticketing systems or knowledge bases.
- Escalating complex problems to higher-level IT teams (e.g., network administrators or cyber-security specialists) when necessary
Requirements:
- Minimum of an HND in Information Technology, Computer Science, Networking, or a related field.
- CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, Google IT Support Professional Certificate, or similar.
- 1–3+ years in help desk, technical support, or desktop support roles
- Excellent customer service, communication, problem-solving, time management, and ability to work under pressure.
- Strong knowledge of Windows (10/11) and macOS, basic Linux familiarity is a plus
- Hardware troubleshooting (PCs, laptops, printers, peripherals)
- Basic networking (Wi-Fi setup: TCP/IP, DNS, VPN basics
- Antivirus/malware basics and simple security practices
Company Benefits
Accommodation
Feeding Allowance
About Hongxing Steel Company
https://innergalaxygroup.com/
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