IT Support Specialist

Responsibilities

• Support in setting up and installing new hardware and software systems.
• Assist in diagnosing and troubleshooting computer or network issues.
• Support with maintaining hardware and software by conducting regular maintenance and updates.
• Identifying and resolving network, connectivity, and server issues.
• Upgrading firmware, software, and outdated hardware systems.
• Assist in monitoring and maintaining security systems and installing updates.
• Providing technical support to users and resolving technical errors.
• Performing regular tests, upgrades, and backups.
• Set up, update, and manage company websites and online resources, such as Google Maps, Google Business, and social media pages.
• Provide support to employees across multiple internal software systems such as Enterprise software, Outlook Emails, and more.
• Assist in preparing technical documents, such as error and maintenance reports.
• Creating user documents and providing training on new computer systems.

Requirements

• Bachelor’s degree in computer science, information technology, or related field.
• At least 1 year of experience as a computer technician or in a similar role.
• Must have completed the National Youth Service (NYSC) Program
• Proficiency in computer operating systems, such as MS Windows, MAC OS, and Linux.
• Exceptional working knowledge of computer systems, including networks, servers, and system maintenance.
• Good understanding of computer equipment, including laptops, servers, printers, and routers.
• Excellent problem-solving, analytical and critical-thinking skills.
• Good written and verbal communication skills.
• The ability to stay up to date with the latest advancements in hardware and software.
• Taking ownership and having an action-oriented mindset.