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Job Summary

Monitor and maintain the computer systems and networks and to also make sure end users are working smoothly with no technical issues.

  • Minimum Qualification: Degree
  • Experience Level: Graduate trainee
  • Experience Length: 2 years

Job Description

  • Installing and configuring computer hardware, operating system and application.
  • Monitoring and maintaining computer systems and network.
  • Talk to employees or clients through a series of actions, either face to face or over the phone, to help resolve technical issues.
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Setting up new user's account, profiles and dealing with password issues.
  • Rapidly establishing a good working relationship with customers and other professionals such as software vendors.
  • Responding in a timely manner to service issues and request.
  • Training staff members (IT Awareness).
  • Repairing and replacing faulty equipment as necessary.
  • Maintaining procedures and reports that provide technical support to the entire organization. 
  • Support the implementation of new solutions or applications.
  • Passing on any feedback or suggest by customers to the appropriate internal team.
  • Performing preventive maintenance duties on items of IT hardware, including the cleaning of equipment.
  • Procurement of computers, printers, and other peripheral devices if necessary.
  • Assisting other departments with administrative or clerical support.  

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