IT Support Specialist

Job Title: IT Support Officer

Location: Lekki, Lagos (On-site)

About the Role:

We are looking for a proactive and reliable IT Support Officer to provide technical support to staff, maintain our IT systems, and ensure smooth day-to-day operations across hardware, software, and network infrastructure.

Key Responsibilities:

- Provide first-line technical support to staff for hardware, software, and network issues

- Install, configure, and maintain computers, printers, and other IT equipment

- Troubleshoot and resolve system, network, and internet connectivity issues

- Set up and manage user accounts, emails, and access permissions

- Maintain and update IT inventory, asset records, and documentation

- Ensure data backup, system security, and antivirus protection

- Support office applications including Microsoft 365, Google Workspace, and Zoom/Teams

- Assist with onboarding of new staff on IT systems and tools

- Liaise with external vendors and service providers for repairs and maintenance

- Ensure IT policies and best practices are followed across the organization

Requirements:

- Minimum of 1-2 years experience in IT support or a similar role

- Strong knowledge of Windows OS, Microsoft Office, and basic networking (LAN/WAN, Wi-Fi, routers)

- Experience with printer, hardware, and software troubleshooting

- Basic knowledge of cybersecurity and data protection

- Good communication skills and ability to explain technical issues clearly

- Ability to work independently, prioritize tasks, and respond promptly to support requests

Skills That Will Be an Added Advantage:

- Knowledge of CCTV, access control, or VoIP systems

- Experience with cloud tools and remote support

- IT certifications such as CompTIA A+, Network+, or ITIL

How to Apply:

Interested and qualified candidates should send their CV to hr@itwize.comand copy

precious@opsolicitors.com

Subject line: Application - IT Support Officer

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