IT Support Officer

Responsibilities:

Technical Support:

• Provide technical assistance and support for hardware, software, and network-related issues.
• Troubleshoot and resolve system problems promptly.
• Support staff with system access, email setup, and software usage.

System & Network Management:

• Monitor and maintain office internet, networks, and IT systems.
• Install, configure, and maintain desktops, laptops, printers, and other devices.
• Ensure proper functioning of communication and collaboration tools.

Software & Digital Operations:

• Install and update approved software applications.
• Manage company email accounts and digital access permissions.
• Support CRM systems, portals, and internal digital platforms.

Data Security & Backup:

• Ensure data backup and recovery processes are properly maintained.
• Monitor cybersecurity measures and system protection.
• Prevent unauthorized access and maintain data confidentiality.

IT Asset Management:

• Maintain records of company IT assets and equipment.
• Track allocation, maintenance, and replacement of devices.
• Report damaged or obsolete equipment for necessary action.

Maintenance & Reporting:

• Conduct routine maintenance and preventive checks.
• Document technical issues and solutions provided.
• Prepare periodic IT reports and recommendations for improvement.

Requirements:

• Minimum qualification of BSC.
• 3 years of previous experience in a similar role.