IT Support Officer / Developer

Responsibilities:

IT Infrastructure Support:

• Provide first- and second-level technical support to all employees.
• Ensure the smooth operation of desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Install, configure, upgrade, and maintain computer hardware and software.
• Diagnose and resolve hardware, software, and operating system issues promptly.
• Perform routine maintenance and health checks on all IT equipment.
• Maintain accurate asset and maintenance records.

Microsoft 365 Administration:

• Administer the Microsoft 365 environment, including: Exchange Online, Microsoft Entra ID (Azure Active Directory), Microsoft Teams, SharePoint Online, OneDrive, Intune (Device Management)
• Create, modify, suspend, and deactivate user accounts.
• Assign and manage Microsoft 365 licenses.
• Configure email security, distribution groups, and shared mailboxes.
• Manage password resets, Multi-Factor Authentication (MFA), and Conditional Access policies.
• Monitor Microsoft 365 security and compliance.

Network Administration:

• Install, configure, monitor, and maintain: Local Area Networks (LAN), Wireless LAN (WLAN), Wide Area Networks (WAN), Internet connectivity,VPN connections
• Configure and maintain routers, switches, access points, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Ensure optimal network availability across all office locations.

Systems Administration & Management:

• Manage Windows operating systems and servers.
• Maintain file-sharing systems and network resources.
• Support Active Directory administration.
• Monitor server health and performance.
• Perform scheduled updates and maintenance.
• Database Management

Software Development:

• Design, develop, implement, and maintain internal software applications.
• Develop automation tools to improve operational efficiency.
• Support the development and maintenance of ERP modules and business applications.
• Develop APIs and integrations between business systems.
• Maintain and optimize databases.
• Document software architecture and system changes.

ERP and Business Systems Support:

• Support the implementation and administration of ERP solutions.
• Troubleshoot ERP-related issues.
• Work with departments to improve business processes through technology.
• Assist in system testing and user acceptance testing.
• Maintain ERP user accounts and permissions.

Cybersecurity:

• Implement and enforce IT security policies.
• Restrict unauthorized websites, downloads, and software installations.
• Monitor endpoint security.
• Ensure antivirus and security software remain updated.
• Support vulnerability assessments and security audits.
• Monitor and respond to cybersecurity incidents.

User Support:

• Respond promptly to user support requests.
• Train employees on new technologies and systems.
• Prepare user guides and documentation.
• Assist users with login issues, software installation, and system configuration.
• Escalate complex issues where necessary.

IT Asset Management:

• Maintain inventory of IT hardware and software.
• Track software licenses and renewals.
• Coordinate procurement of IT equipment.
• Ensure compliance with software licensing requirements.

Backup and Disaster Recovery:

• Monitor data backup processes.
• Test backup and recovery procedures.
• Support disaster recovery planning.
• Ensure business continuity of IT services.

Policy Development and Compliance:

• Develop and review IT policies, procedures, and Standard Operating Procedures (SOPs).
• Ensure compliance with internal policies and applicable regulations.
• Recommend improvements to IT governance and operational processes.

Continuous Improvement:

• Research emerging technologies and recommend improvements.
• Participate in digital transformation projects.
• Identify opportunities to automate manual processes.
• Recommend solutions that improve productivity and operational efficiency.

Other Responsibilities:

• Support onboarding and offboarding of employees by provisioning and decommissioning system access.
• Participate in IT projects as assigned.
• Provide technical support during company events and training programmes.
• Perform any other duties assigned by Management.

Requirements:

• Bachelor's Degree (B.Sc.) in Computer Science, Computer Engineering, Software Engineering, Information Technology, Electrical/Electronic Engineering, or a related discipline.
• Minimum of 3-5 years' relevant experience in IT Support, Systems Administration, or Software Development.
• Experience managing Microsoft 365 environments.
• Experience supporting ERP systems.
• Experience administering networks, servers, and cloud services.
• Experience developing business applications or automation tools.
• Experience supporting CCTV systems and office IT infrastructure.
• Relevant professional certifications is an added advantage
• Experience with one or more of the following; C#, .NET, JavaScript, Python, PHP, HTML/CSS, SQL, REST APIs etc
• Knowledge of mobile application development is an added advantage.