IT Support Officer

Responsibilities:

• Provide day-to-day IT support to staff on hardware, software, network, and application issues
• Support the administration of trading systems and back-office applications
• Install, configure, and maintain computers, printers, scanners, IP phones, and related IT infrastructure
• Monitor system performance, data backups, antivirus systems, and cybersecurity controls
• Troubleshoot network, internet, email, and VPN connectivity issues
• Manage user accounts, access rights, and IT asset inventory
• Liaise with external vendors and service providers where necessary
• Ensure compliance with internal IT policies and relevant capital market regulations on data security and system integrity
• Maintain proper documentation of IT processes, incidents, and resolutions
• Provide IT support during audits, regulatory inspections, and system upgrades
  

Requirements:

• HND/B.Sc. in Computer Science, Information Technology, Computer Engineering, or a related discipline
• 1–3 years’ relevant IT support experience (preferably within a stockbroking or investment banking environment)
• Relevant IT certifications will be an added advantage
• Good knowledge of Windows OS, Microsoft Office 365, networking fundamentals, and basic server administration
• Familiarity with cybersecurity best practices and data protection standards
• Experience in supporting trading or stockbroking systems is an added advantage