IT Support/System Administrator

Responsibilities:

Technical Support:

• Provide technical assistance and support to end-users on IT-related issues (hardware, software, network, and security).
• Troubleshoot and resolve IT problems promptly to minimise downtime.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Assist end-users with software installations, configurations, and daily troubleshooting.
• Conduct staff training sessions or workshops on IT tools, applications, and cybersecurity awareness.

System Administration:

• Administer and maintain servers, network systems, and IT infrastructure to ensure optimal performance and reliability.
• Monitor system performance, capacity, and availability, implementing preventive maintenance measures.
• Perform routine data backups and disaster recovery procedures for business continuity.
• Ensure system updates, patches, and software upgrades are carried out regularly.
• Maintain proper documentation of system configurations and changes.

Security Management:

• Implement and enforce IT security policies and procedures to safeguard data and systems.
• Conduct regular security audits, vulnerability assessments, and access control reviews.
• Monitor security logs and alerts, promptly addressing potential incidents or breaches.
• Ensure compliance with company data protection and cybersecurity standards.

IT Projects:

• Plan, coordinate, and execute IT-related projects, including system upgrades, migrations, and new installations.
• Collaborate with internal teams and external vendors to define project scope, timelines, and deliverables.
• Manage project budgets, documentation, and progress reporting.
• Provide technical insight and recommendations for process improvement and innovation.

Documentation and User Support:

• Maintain up-to-date documentation of all IT systems, procedures, configurations, and troubleshooting guides.
• Provide technical training and guidance to improve staff IT literacy and efficiency.
• Prepare daily and weekly summaries of IT activities, issues, and pending tasks for management reporting.

Asset and Infrastructure Management (Additional Responsibilities):

• Track, label, and maintain IT equipment inventory (laptops, printers, UPS, etc.) in coordination with the Asset Management Unit.
• Configure and monitor network devices such as routers, switches, and MiFi units.
• Install, configure, and maintain CCTV and PBX systems, ensuring proper functionality.
• Set up, manage, and extract reports from biometric/fingerprint devices for attendance monitoring.
• Liaise with service providers for internet services, CUG lines, and device repairs.
• Collaborate with the Social Media Manager to support digital platforms and assist with technical aspects of content creation and publication. 

Requirements:

• Strong knowledge of hardware, software, networking, and cybersecurity principles.
• Hands-on experience with Windows and Linux systems administration.
• Proficiency in network configuration, troubleshooting, and system backups.
• Excellent problem-solving and analytical abilities.
• Strong documentation and reporting skills.
• Good communication and interpersonal skills.
• High integrity, confidentiality, and commitment to service excellence.