IT Operations- Processing Specialist
Unified Payment Services Limited
Engineering & Technology
IT & Telecoms
NGN
150,000 - 250,000
1 month ago
Job Summary
We are looking to hire a suitable candidate to fill this position.
- Minimum Qualification: OND
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Respond to external and external support calls
- TranzWare Online (TWO) System Availability
- Increase transaction processing efficiency and avoid unplanned downtime
- Transaction Processing Monitoring and escalation of critical issues
- Issue Resolution for internal and external customers
- Processing Centre (TWO ,TWO FEP and other Transware applications) Systems Availability
- System Operations Support
- Respond to external and internal support within agreed SLA terms
Key Performance Indicators
- Uninterrupted Processing Capacity - 99% System availability
- Ensure Accurate , consistent and reliable information from TWO database
- Global weekly transaction processing report
- ATM Acquiring Report
- Assigned Banks declines analysis weekly report
- Adhoc Reports and Analysis
- Monitoring of transactions across all channels via TWO
- Switch Settlement Report
- Customer satisfaction(Internal and external)
- TranzWare Messaging Gateway (TWMG) System Availability
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