IT Operations Manager

Responsibilities:

Operational Support

• Assist the Head, Information Technology in managing day-to-day IT operations, including monitoring systems, networks, the core banking system, and other applications.
• Ensure the timely resolution of technical incidents and minimize service disruptions.
• Coordinate IT maintenance schedules, system upgrades, and patch management.

Team Supervision

• Provide guidance and support to IT staff, ensuring efficient task allocation and workload management.
• Assist in training and mentoring the IT operations team to enhance technical and problem-solving skills.

Incident and Risk Management

• Act as an escalation point for IT incidents and coordinate with the team to resolve complex issues.
• Identify potential risks in IT operations and recommend mitigation strategies.

Compliance and Security

• Ensure adherence to banking regulations, cybersecurity protocols, and IT governance frameworks.
• Collaborate with the IT security team to monitor and address vulnerabilities in the system.

Vendor and Stakeholder Collaboration

• Support the Head, Information Technology, in managing vendor relationships and ensuring SLAs are met.
• Liaise with internal stakeholders to understand IT needs and provide appropriate support.

Monitoring and Reporting

• Assist in monitoring IT system performance and preparing reports for senior management.
• Maintain documentation of IT assets, configurations, and operational processes.

Project Assistance

• Participate in IT projects, including upgrades, system integrations, and new technology implementations.
• Ensure alignment of IT projects with business objectives and timelines.

Requirements:

• Minimum of 6 years of experience
• Minimum of an MSc/MBA