IT Officer

Responsibilities:

• Provide first-line technical support to staff by diagnosing and resolving hardware, software, network, and system issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Set up user accounts, email accounts, and system access permissions.
• Respond promptly to IT support requests and maintain service tickets until resolution.
• Monitor and maintain the organization's Local Area Network (LAN), Wide Area Network (WAN), internet connectivity, and Wi-Fi infrastructure.
• Install, configure, and update operating systems, software applications, and security patches.
• Monitor server performance, storage, and system availability where applicable.
• Perform regular system backups and assist with disaster recovery planning.
• Implement and maintain cybersecurity measures to protect company data and IT systems.
• Monitor antivirus software, firewalls, and endpoint security solutions.
• Ensure compliance with IT policies, data protection standards, and information security best practices.
• Educate staff on cybersecurity awareness and safe technology usage.
• Maintain an inventory of IT hardware, software licenses, and technology assets.
• Coordinate equipment procurement, repairs, and warranty claims.
• Liaise with internet service providers, software vendors, and external IT service providers.
• Recommend technology upgrades and improvements to enhance business efficiency.
• Maintain accurate documentation of IT systems, network configurations, and support activities.
• Prepare periodic IT performance and incident reports.
• Develop and update Standard Operating Procedures (SOPs) for IT operations.
• Support technology-related projects and digital transformation initiatives.
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Requirements:

• Minimum of an HND in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related field.
• Proven years of experience in IT support, systems administration, or network administration.
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Experience with network configuration, routers, switches, Wi-Fi, and TCP/IP networking.
• Basic knowledge of server administration, cloud services, and virtualization is an advantage.
• Familiarity with cybersecurity principles, antivirus solutions, and firewall management.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work effectively under pressure.