IT Officer

• Install, configure, and maintain computer systems, servers, printers, and network devices.
• Monitor and maintain LAN/WAN, internet connectivity, and office IT infrastructure.
• Ensure regular system updates, backups, and patches are performed.
• Provide first-line technical support to staff for hardware, software, and network issues.
• Troubleshoot system errors and resolve IT-related problems promptly.
• Set up user accounts, emails, and access rights for staff.
• Implement and monitor IT security measures (antivirus, firewalls, access controls).
• Ensure data backups, recovery procedures, and basic cybersecurity practices are in place.
• Enforce IT policies on data usage, password management, and system access.
• Install, manage, and update business software and applications.
• Support organization-wide systems (e.g. accounting software, HR systems, ERP).
• Liaise with vendors and service providers for IT-related services.
• Maintain IT asset inventory and system documentation.
• Prepare basic reports on system performance, incidents, and improvements.
• Recommend upgrades and improvements to IT systems.
• Ensure compliance with internal IT policies and relevant data protection regulations.
• Support audits and assurance reviews related to IT systems.

Requirements:

• Proven experience in installing, configuring, and maintaining computer systems, servers, printers, and network devices.
• Strong knowledge of LAN/WAN management, internet connectivity, and office IT infrastructure.
• Ability to perform regular system updates, backups, and patches.
• Experience providing first-line technical support for hardware, software, and network issues.
• Skilled in troubleshooting system errors and resolving IT-related problems efficiently.
• Competence in setting up user accounts, emails, and access rights.
• Knowledge of IT security practices, including antivirus, firewalls, and access control implementation.