IT Application Engineer, DPRP

Dangote Industries Limited Job Summary
The Junior Application Specialist is responsible for assisting in the implementation, support, andmaintenance of software applications to meet business needs. This role requires a detail-oriented
individual with strong analytical skills, technical aptitude, and a willingness to learn and adapt to new
technologies.
Key Duties And Responsibilities

• Provide first-level support for business applications, addressing user queries and resolving basic issues.
  • Escalate complex problems to senior specialists or developers as needed.
  • Assist in the configuration, testing, and deployment of new applications and updates.
  • Collaborate with teams to ensure smooth implementation and minimal disruption to operations.
  • Conduct training sessions and create user guides to help staff utilize applications effectively.
  • Maintain accurate records of application configurations, changes, and support tickets.
  • Investigate application errors, perform root cause analysis, and suggest potential solutions.
  • Coordinate with vendors or internal IT teams for advanced troubleshooting.
  • Gather user feedback to identify areas for system enhancements.
  • Participate in testing and quality assurance processes to ensure software functionality.
    

Key Requirements
Education and Work Experience:

• B.Sc. in related field
• Basic knowledge of software applications, databases and IT systems
• Familiarity with troubleshooting processes and customer support principles.
  

Competence Requirements

• Experience with application support or help desk roles is a plus.
• Knowledge of SQL, system integration, or specific business software (e.g., ERP, CRM) isadvantageous.
• Ability to work collaboratively in a team environment.
• Knowledge of an object oriented programming language e.g. C#, Java ▪ Understanding datastructures and algorithms.

<