Inventory and Quality Control Officer

Responsibilities:

Inventory Management:

• Maintain accurate inventory records for raw materials, trims, packaging, and finished garments.
• Track stock levels and update inventory systems in real time across in-store and online platforms.
• Coordinate stock receiving, tagging, shelving, and movement with the Operations and Logistics team.
• Conduct regular stock counts (weekly, monthly, and quarterly) and reconcile variances.
• Monitor low-stock levels and flag items requiring restocking or reordering.
• Support order fulfilment by ensuring correct product selection, packaging, and dispatch.

Quality Control Oversight:

• Inspect finished garments for stitching quality, sizing accuracy, labelling, and overall finishing.
• Ensure all products meet established quality benchmarks for fit, appearance, and durability.
• Document and report defects, inconsistencies, or production deviations.
• Work closely with the Production Manager and tailors to resolve quality issues.
• Provide final approval for garments before delivery to clients or transfer to stores.
• Develop, implement, and maintain standard operating procedures (SOPs) for quality checks.

Returns & Damage Reporting:

• Manage the review, documentation, and restocking of customer returns.
• Maintain records of defective items, damaged stock, and customer complaints.
• Recommend corrective actions to reduce recurring quality or handling issues.

Cross-Functional Support:

• Collaborate with Sales and Client Relations teams to ensure timely and accurate order fulfilment.
• Support Brand and Digital teams by providing stock data and preparing items for campaigns and photoshoots.
• Assist the logistics team in preparing inventory for events, pop-ups, and wholesale orders.

Requirements:

• Minimum of 3 years’ experience in inventory control or quality assurance, preferably within the fashion or apparel industry.
• MUST HAVE Strong knowledge of garment construction, textiles, and fashion production standards.
• Excellent organizational, analytical, and record-keeping skills.
• Proficiency in inventory management tools, Excel, or Google Sheets.
• Strong attention to detail with a keen eye for quality and finish.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• Strong communication and problem-solving skills.