Intern

Core Functions

1. Stakeholder and Vendor Management: Supporting communication and relationship building with airlines, tourism boards, and vendors.
2. Package Creation & Research: Designing new travel packages based on market research and current industry trends.
3. Trip Execution & Logistics: Assisting in the logistics and planning and on-ground support for group tours and travel initiatives.

Functions

1. Assist with Client Bookings: Support travel consultants in booking flights, hotels, car rentals, and tours.
2. Handle Travel Documentation: Prepare and organize travel documents such as itineraries, visas, and insurance papers.
3. Customer Service Support: Provide prompt responses to client inquiries, complaints, and special requests.
4. Coordinate with Vendors: Liaise with airlines, hotels, and tour operators for confirmations, updates, and changes.
5. Assist in Visa Processing: Guide clients on visa requirements and assist in document collation.
6. Post-Travel Follow-Up: Collect client feedback after trips and relay insights to improve services.
7. Industry Tool Mastery: Learn and apply key booking platforms, CRM software, and other travel industry tools.
8. Team Collaboration: Work closely with senior sales and travel professionals to support growth initiatives and continuous learning.
9. Research, draft, and edit articles, blog posts, and news updates for publication on the company’s website.
10. Assist in preparing presentations for corporate partners, airlines, and tourism boards.
11. Support project planning and evaluation, and report on internship contributions.
12. Work on any other task that may be assigned.

Requirements

1. Current undergraduate or recent graduate in Travel & Tourism, Hospitality, or Business Administration.
2. Strong interest in travel operations, tour planning, and logistics.
3. Ability to assist in creating travel packages based on market research and current industry trends.
4. Comfortable coordinating with airlines, tourism boards, and other vendors.
5. Detail-oriented and capable of supporting trip execution, including on-ground logistics.
6. Previous experience in a customer-facing role is a plus.

Monthly Milestone Bonus

The following milestones are mandatory and consistent with our operating policies.

1. Assist to generate 20 new leads and update them on the CRM Portal
2. Independently manage and close at least 20 client support tickets
3. Draft and publish at least 3 press releases, blog posts or articles.
4. Complete and present one concise report analyzing the packages of 3 top competitor travel packages in our primary market.
5. Develop 1 policy / SOP to improve our service execution and general processes

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