Information Technology Officer

Company Description

Genesis Energy (GENESIS) is an Energy Infrastructure Development and Management Company with operations across various African countries.

Role Description

This is a full-time, on-site role for an Information Technology Officer in Abuja. The Information Technology Officer will be responsible for supporting the managing and maintaining IT systems, providing technical support, troubleshooting technical issues, and assisting in overseeing network and system administration. The role involves ensuring system uptime, performing regular updates, and working closely with team members to ensure efficient IT operations aligned with organizational goals.

Key responsibilities include:

Technical Troubleshooting

Diagnose and resolve hardware, software, and network-related issues to ensure smooth and uninterrupted IT operations across the organization.

End User Technical Support

Provide timely and effective technical assistance to staff at the Abuja office and other office locations, addressing technical inquiries, system challenges, and userrelated concerns.

System Maintenance & Optimization

Perform routine maintenance activities including software updates, system backups, patching, and security checks to maintain system stability, enhance performance, and improve security posture.

Hardware & Software Management

Install, configure, and maintain computer systems, enterprise applications, peripherals, and related IT equipment to support efficient daytoday operations.

Network Administration & Support

Ensure reliable network connectivity across all locations by monitoring performance, troubleshooting connectivity issues, and executing necessary network configurations and maintenance.

Website Management & CMS Administration

Manage and update the organization’s website using CMS tools such as WordPress, ensuring content accuracy, site security, uptime, and optimal performance. Collaborate with communication teams to upload content, manage plugins, apply updates, and enhance user experience.

Graphic Design & Digital Content Support

Provide basic graphic design support for web banners, newsletters, email signature banner, and other corporate communications using tools such as Canva, Photoshop, or similar solutions.

Documentation & Reporting

Maintain detailed logs of daily IT activities, support interventions, and asset movement. Prepare and submit comprehensive weekly progress reports and monthly status reports covering Abuja IT infrastructure, inventory levels, website performance, and other assigned responsibilities.

Skills and Qualities:

1. Technical Expertise: Strong technical knowledge of hardware, software, and networking fundamentals.

2. Problem-Solving: Ability to diagnose and resolve complex technical issues.

3. Communication: Excellent communication and interpersonal skills to interact with users, colleagues, and management.

4. Patience and Empathy: Ability to remain calm and composed when interacting with users, providing supportive and empathetic communication to understand their concerns, address their needs, and resolve issues efficiently and effectively.

5. Adaptability: Willingness to learn new technologies, adapt to changing environments, and prioritize tasks effectively.

KEY PERFORMANCE INDICATOR

Computing User Satisfaction:

Measures how satisfied users are with the quality and effectiveness of IT support services.

First Contact Resolution (FCR):

Tracks the percentage of issues resolved during the first interaction without escalation.

First Level Resolution (FLR):

Evaluates how many incidents are successfully resolved by the Level 1 support team without needing higher level intervention.

Turnaround Time (TAT):

Measures how quickly user issues are resolved from the time they are reported to closure.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in the energy or infrastructure sector is a plus
• Ability to work collaboratively in a fast-paced, on-site environment
• IT certification is an added advantage

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