Information Technology & Digital Partnerships Supervisor

Responsibilities:

Information Technology Management:

• Oversee the Company's IT infrastructure, systems, networks, and digital platforms.
• Ensure optimal system availability, cybersecurity, data integrity, and regulatory compliance.
• Coordinate the implementation of technology solutions that improve customer onboarding, policy administration, underwriting, claims management, and customer experience.
• Monitor IT performance and recommend improvements that enhance operational efficiency.
• Support business intelligence through effective data management, reporting, and analytics.
• Ensure business continuity, disaster recovery, and information security best practices.

Strategic Planning & Digital Transformation:

• Develop and implement IT strategies aligned with the Company's business objectives.
• Drive digital transformation initiatives that improve operational efficiency and customer engagement.
• Recommend innovative technology solutions that support business growth and market competitiveness.
• Prepare and manage departmental budgets relating to Information Technology and digital initiatives.
• Monitor emerging technologies and recommend opportunities for business improvement.

Digital Marketing & Business Development:

• Develop and implement digital marketing strategies that increase customer acquisition and brand visibility.
• Coordinate internal digital marketing activities across multiple online platforms.
• Monitor campaign performance and optimize marketing initiatives for improved results.
• Support lead generation and customer retention initiatives.
• Track digital sales performance against approved business targets.
• Collaborate with Marketing and Business Development teams to increase market share.

Reporting & Business Analytics:

• Prepare weekly, monthly, quarterly, and annual management reports.
• Present business performance reports to Executive Management.
• Monitor digital marketing performance, partnership effectiveness, and IT service delivery.
• Analyze customer behaviour, production performance, and underwriting trends.
• Provide recommendations based on business intelligence and market insights.

Leadership & People Management:

• Supervise the Information Technology function.
• Coach, mentor, and develop team members.
• Drive high performance through effective performance management.
• Promote innovation, teamwork, accountability, and continuous improvement.
• Ensure compliance with Company policies and regulatory requirements.

Requirements:

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Information Systems, or any related discipline.
  
• Master's Degree will be an added advantage.
• Professional certifications such as ITIL, PMP, PRINCE2, Digital Marketing, Google Analytics, Microsoft, Cisco, AWS, or related certifications will be an added advantage.
• Minimum of 5–7 years' progressive experience in Information Technology, Digital Transformation, Business Development, Partnerships, or related functions.
• Experience within the Insurance, Microinsurance, Financial Services, Fintech, or Microfinance industry is highly desirable.
• Previous experience working with Cooperatives, Trade Associations, MFIs, or Financial Inclusion programmes will be an added advantage.

What We Offer:

• Highly Competitive Salary
• Health Insurance (HMO) for employee and eligible dependants
• Pension Contribution
• Annual Leave
• Continuous Learning and Professional Development
• Career Growth Opportunities
• Collaborative and Innovative Work Environment

Location: Ikeja, Lagos State