Job Summary

An IELTS customer service executive is the point of contact between Yes You Can and its customers. A customer service Executive must be able to speak fluently and write clearly in order to effectively communicate with the customers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

The Responsibilities of an IELTS Executive (IE) are as follows:  


  • Responding to customer inquiries via telephone and email 
  • Sending student personal data forms and invoices via email 
  • Compiling and filing of student personal data form  
  • Teaching IELTS classes (upon confirmation) 
  • Scheduling of student IELTS timetable 
  • Communicating organisation messages (such as: assignment deadlines,  IELTS matters and any other message that is necessary for the student to  know about)  
  • Registration of students for IELTS exams 
  • Schedule and conduct IELTS mock exams 
  • Schedule and conduct IELTS revision classes 
  • Ensuring a weekly report is sent to the IELTS Coach at the end of every week Friday 5 pm -failure to do so attracts a penalty. The penalty is that staff automatically skips the next promotion/confirmation date. If this happens twice, staff will be suspended, or employment terminated as deemed.

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| Full Time |
NGN 75,000 - 150,000
| Full Time |
NGN Less than 75,000
| Full Time |
NGN Less than 75,000