Human resources manager

Responsibilities:

Strategic Staffing & Talent Pipeline:

• Build and maintain a strong network of freelance talent, production specialists, technicians, and creative professionals
• Develop a reliable pool of on-call and project-based staff to meet fluctuating event demands.
• Forecast staffing needs based on event calendars and business growth plans.

Recruitment & Selection:

• Lead recruitment for “event-ready” professionals with high emotional intelligence (EQ), adaptability under pressure, and strong client-facing experience
• Source and hire for key roles, including: Event Project Managers, Event Producers/Directors, Creative Designers & Technicians, Client Relationship Managers.
• Implement structured interview and assessment processes tailored to the event industry.

Onboarding & Training:

• Design and standardize onboarding procedures for full-time and contract staff.
• Develop training programs covering safety, communication protocols, equipment handling, and brand standards.
• Ensure rapid, consistent, and compliant onboarding for temporary or project-based workers.

Performance Management:

• Implement portfolio-based and team-based performance evaluation systems.
• Develop KPIs aligned with event success, client satisfaction, collaboration, and delivery timelines
• Provide structured feedback, coaching, and development plans.

Employee Engagement & Retention: 

• Design recognition and reward programs for high-performing team members.
• Develop career growth pathways and professional development initiatives.
• Promote work-life balance strategies to mitigate burnout in high-pressure event environments.

HR Operations & Compliance: 

• Develop and document HR policies, procedures, and best practices.
• Ensure compliance with labor laws, health and safety regulations, and contractual agreements.
• Manage payroll coordination, employee records, and benefits administration.

Technology & Systems: 

• Implement and manage applicant tracking systems (ATS) and HR management platforms.
• Utilize technology to efficiently manage remote, freelance, and distributed teams.

Culture & Organizational Development: 

• Foster a proactive, collaborative, and supportive company culture.
• Champion initiatives that reinforce CSI’s brand values and high-performance standards.
• Lead initiatives to strengthen internal communication and cross-functional teamwork.

Requirements: 

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2-3+ years of HR experience, preferably within event production, creative agencies, or fast-paced service environments.
• Strong understanding of freelance workforce management and project-based staffing models.
• Excellent interpersonal and communication skills.
• High emotional intelligence and the ability to manage conflict effectively.
• Experience implementing HR systems and digital tools.
• Strong organizational skills with the ability to work under pressure and meet tight deadlines.

Key Competencies: 

• Strategic thinking
• Adaptability & agility
• Leadership & team development
• Conflict resolution
• Process design & implementation
• Cultural intelligence