Client Relations Officer

Key Responsibilities

• Serve as the primary point of contact for clients before, during, and after project delivery.
• Build and maintain strong relationships with existing and prospective clients.
• Respond promptly to client inquiries through phone calls, email, WhatsApp, and other communication channels.
• Understand clients' business needs and recommend suitable BBHH Media services.
• Prepare quotations, proposals, invoices, and follow up on approvals where required.
• Coordinate with the Creative, Marketing, Production, and Technology teams to ensure projects are delivered on time.
• Monitor project progress and provide regular updates to clients.
• Handle client feedback, complaints, and service issues professionally and ensure timely resolution.
• Follow up with clients after project completion to ensure satisfaction and encourage repeat business.
• Maintain accurate client records and update the company's CRM or client database.
• Identify opportunities to upsell or cross-sell the company's services.
• Support the Business Development team in nurturing leads and maintaining client relationships.
• Prepare client activity and relationship reports for management.
• Represent BBHH Media professionally at meetings, presentations, networking events, and client engagements when required.

Requirements

• Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Customer Service, or a related field.
• Minimum of 2 years' experience in Client Relations, Customer Service, Account Management, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Ability to manage multiple clients and projects simultaneously.
• Professional appearance and excellent customer service orientation.
• Strong organizational and problem-solving skills.

Required Skills

• Client Relationship Management
• Customer Service
• Communication & Presentation
• Business Communication
• Account Management
• Negotiation Skills
• Conflict Resolution
• Project Coordination
• Time Management
• Problem Solving
• Attention to Detail
• Microsoft Office Suite
• CRM Management
• Team Collaboration

Software & Tools

• Microsoft Office Suite
• Google Workspace
• CRM Software (an advantage)
• Microsoft Excel
• Google Sheets
• Zoom, Google Meet & Microsoft Teams
• Trello, Asana, or ClickUp (an advantage)

Why Join BBHH Media?

• Join a fast-growing creative, branding, advertising, media, and technology company.
• Work with businesses across diverse industries on impactful projects.
• Opportunity for career growth and professional development.
• Collaborative, innovative, and supportive work environment.
• Competitive salary and performance-based incentives.