Responsibilities:

Partner with HODs to develop and implement HR strategies that support business objectives and operational goals.
Act as the primary HR advisor to branch managers on employee relations, disciplinary matters, grievance handling, and conflict resolution.
Support workforce planning by identifying staffing needs and coordinating recruitment, selection, and onboarding processes.
Monitor manpower levels and recommend appropriate staffing solutions to ensure optimal workforce utilization.
Drive performance management processes, including goal setting, performance reviews, coaching, and performance improvement plans.
Analyze HR metrics such as turnover, absenteeism, recruitment effectiveness, employee productivity, and engagement to provide actionable business insights.
Ensure compliance with labour laws, company policies, health and safety regulations, and HR best practices.
Conduct workplace investigations and recommend appropriate corrective or disciplinary actions where necessary.
Partner with managers to improve employee engagement, retention, and workplace culture.
Guide compensation, promotions, transfers, salary reviews, and recognition programs.
Support change management initiatives, including organizational restructuring, policy implementation, and new business projects.
Maintain accurate employee records and ensure confidentiality of HR information.
Coordinate employee communication and ensure effective implementation of HR policies across all retail branches.