HR Assistant

Human Resources Support:

• Assist with recruitment, including posting job adverts, screening applications, scheduling interviews, and communicating with candidates.
• Maintain and update staff records, attendance registers, leave records, and personnel files.
• Monitor staff resumption, punctuality, sign-in/sign-out compliance, and adherence to company policies.
• Assist in preparing employment letters, appointment letters, warning letters, memos, and other HR documentation.
• Support staff onboarding, orientation, and documentation of company assets issued to employees.
• Track probation periods, performance reviews, and staff documentation deadlines.
• Assist in compiling weekly staff reports and attendance summaries.
• Maintain confidentiality of employee information and HR records.

• Ensure the office is organised, professional, and adequately equipped for daily operations.
• Manage incoming and outgoing correspondence, emails, phone calls, and office documentation.
• Maintain proper filing systems for staff records, company documents, client files, and property transactions.
• Monitor office supplies and coordinate requests for stationery and other administrative materials.
• Assist with petty cash documentation, expense tracking, and preparation of administrative reports.
• Coordinate meetings, appointments, and interview schedules.
• Prepare minutes of meetings, internal memos, reports, and other official correspondence when required.
• Follow up on office maintenance, vendors, and other operational needs.
• Ensure staff comply with established office procedures and administrative policies.

Customer Service and Client Relations

• Receive and respond professionally to enquiries from prospective and existing property clients.
• Provide accurate information about available properties, locations, plot sizes, prices, payment plans, and applicable documentation, using approved company information.
• Direct sales and property enquiries to the appropriate marketing or client relations personnel.
• Follow up with clients regarding payments, allocation schedules, survey plans, development levies, and outstanding documentation, as authorised.
• Maintain and update client records, enquiry logs, and follow-up schedules.
• Handle routine client complaints and escalate complex issues to the HR Manager, Operations Lead, or Management.
• Maintain a courteous and professional relationship with clients through phone calls, email,WhatsApp, and in-person interactions.
• Ensure client enquiries and complaints are acknowledged and addressed promptly.
• Support client appointment scheduling, site inspection coordination, and allocation exercises.
• Assist in maintaining customer satisfaction and encouraging repeat business and referrals.

Reporting and Compliance:

• Submit accurate daily or weekly reports on HR activities, administrative tasks, client enquiries, and outstanding follow-ups.
• Ensure staff and client records are properly documented and updated.
• Protect confidential company, employee, and client information.
• Adhere to company policies, reporting procedures, and professional standards.
• Perform other reasonable duties assigned by Management.

Requirements:

• OND in Human Resource Management, Business Administration, Office Technology and Management, Customer Relations, or a related discipline.
• At least 1–3 years of relevant experience in HR support, administration, customer service, or office operations.
• Previous experience in a real estate company will be an advantage.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, Google Workspace, email, and basic record-management systems.
• Strong organisational, documentation, and time-management skills.
• Ability to handle multiple responsibilities and meet deadlines.
• Professional telephone etiquette and client-handling skills.
• High level of integrity, discretion, attention to detail, and confidentiality.
• Ability to work independently while supporting a team.