Housekeeping Supervisor

Responsibilities:

• Supervise and coordinate daily housekeeping operations to ensure guest rooms, public areas, and service areas are cleaned and maintained to established standards.
• Inspect guest rooms, hallways, and public spaces regularly to ensure cleanliness, orderliness, and prompt identification of maintenance issues.
• Assign daily duties and prepare work schedules for housekeeping staff to ensure adequate coverage and efficient operations.
• Train and guide housekeeping staff on proper cleaning techniques, hygiene standards, and safe handling of cleaning equipment and chemicals.
• Monitor the inventory of cleaning supplies, linens, and housekeeping materials, and request replenishment when necessary.
• Ensure compliance with health, hygiene, and safety regulations in all housekeeping activities.
• Address guest complaints or service requests related to housekeeping promptly and professionally.
• Maintain accurate housekeeping records, reports, and room status updates to support operational coordination.
• Coordinate with the maintenance team to report and resolve repairs, damages, or facility issues affecting guest rooms or common areas.
• Other responsibilities as assigned by management.

Requirements:

• Working knowledge of hotel operations, hospitality standards, and hotel management.
• Understanding of preventive and corrective maintenance processes.
• Basic budgeting, expense tracking, and cost control knowledge.
• Experience using task management and operational tracking tools (e.g., Asana or similar platforms).
• Familiarity with inventory control, stock management, and procurement processes.
• Understanding of health safety and facility compliance requirements.
• Excellent verbal and written communication with strong interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent communication and people-management skills.
• Vendor negotiation and coordination capability.
• Close attention to detail and quality standards.
• Ability to anticipate operational risks and plan proactively.