Housekeeping Clerk
GRAND SWISS HOTEL LTD
Hospitality & Leisure
Hospitality & Hotel
NGN
Less than 75,000
New
2 weeks ago
Job Summary
The Housekeeping Clerk is responsible to attend to all requests by phone, housekeeping mobile application, email, hotel software traces, etc. he/she should receive and ensures proper recording and follow-up of all guest requests. He/She should be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Minimum Qualification:HND
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
- Answers all telephone calls promptly and courteously, all guest requests are to be promptly followed up and channelled through the proper personnel.
- Maintains close coordination with other departments and staff.
- hecks all keys and all forms on a daily basis.
- Maintains a regular update on the system especially on room changes to facilitate the front office in their sales of rooms.
- Prepares daily attendance reports.
- Receives calls for maintenance, fills out maintenance orders and forwards them to the engineering department, and frequently follow up on unfinished orders.
- Records lost and found articles. And all items are to be locked in the store before the close of shift and the items claimed to be documented in the log, and updated in the hotel PMS.
- All on-loan items are to be recorded and the guests are to sign a loan chit for items borrowed from housekeeping.
- Prepares report of monthly amenities.
- Should have good telephone etiquette.
- Make the relevant room status changes on the software as per the instruction given by floor supervisors.
- Prepare the room discrepancy list for the Front office.
- Prepare the VIP amenities list.
- Prepare the Min BAR consumption list.
- Post minibar and laundry charged to the respective guest folios.
- Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
- Prepare the missing/broken item register.
- Handle the lost and found procedures and all inquiries.
- Assumes any other duties assigned by the supervisor from time to time.
Requirements:
- Minimum academic qualification of HND in Hotel Management or any related discipline
- Minimum of 2 years of work experience in the Hotel and Leisure industry. as a Clerk
- Service-orientated, pleasing personality.
- Good health, neat and pleasant appearance.
- Proficiency in computer programs like MS Word, and Excel and working experience in popular hotel software is an added advantage.
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