Hotel Supervisor

Responsibilities:

• Supervise and coordinate activities of approximately 15 staff members. Provide training, guidance, and performance feedback.
• Ensure prompt and courteous service to guests. Oversee check-in and check-out process. Monitor guest satisfaction and address issues promptly.
• Maintain cleanliness, maintenance, and appearance of hotel facilities. Coordinate with housekeeping and maintenance staff. Monitor and manage inventory levels.
• Assist with scheduling, payroll, and record-keeping. Prepare reports on hotel operations. Assist with budget planning and management.
• Provide ongoing training opportunities for staff. Enhance skills and improve service quality.
• Ensure adherence to quality standards and hotel policies. Implement corrective actions to maintain standards.
• Work with other supervisors and departments. Ensure seamless operations and guest satisfaction. Assist with cross-departmental initiatives.

Requirements:

• High school diploma or equivalent required. Bachelor’s degree/ HND in Hospitality Management or related field preferred.
• Minimum of 2-3 years of experience in hotel operations, with at least 1 year in a supervisory role.
• Previous experience in a supervisory role within the hospitality industry, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with the ability to motivate and inspire staff.
• Proficiency in Microsoft Office Suite and hotel management software.
• Attention to detail and strong organizational skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of safety and security procedures.
• Flexibility to work on a shift basis, including evenings, weekends, and holidays.
  
  

Location: Preferably person should reside within Surulere, Lagos axis