Responsibilities:

Oversee the daily operations of the hotel, ensuring smooth coordination across Front Office, Housekeeping, Food & Beverage, Maintenance, and Security departments.
Ensure exceptional guest experiences by maintaining a visible presence in guest areas, addressing concerns promptly, and personally managing VIP guests and escalated complaints.
Maintain high service and property standards through regular inspections of rooms, facilities, and public areas to ensure cleanliness, safety, and overall quality.
Drive revenue growth and profitability by monitoring key performance indicators such as occupancy rates, ADR, and RevPAR, and implementing strategies to improve financial performance.
Manage the hotel’s financial performance, including budget oversight, cost control, vendor management, and monthly financial reporting.
Optimise online booking and distribution channels, including platforms such as Booking.com and Expedia, to increase visibility, bookings, and online ratings.
Develop additional revenue streams by leveraging opportunities in corporate bookings, events, restaurant operations, and other hotel facilities.
Lead, recruit, and supervise hotel staff, ensuring clear performance expectations, accountability, and a professional work culture across all departments.
Conduct staff training and development programs focused on service excellence, guest relations, grooming standards, and operational procedures.
Monitor guest feedback and online reputation, implementing service improvements to maintain strong review ratings and enhance the hotel’s brand reputation.
Other responsibilities as assigned by management.

Requirements:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
2-5 years of experience in hospitality management or hotel operations, with at least 3 years in a senior managerial role.
Demonstrated track record of managing teams and delivering operational results.
Strong leadership and team management skills
Operational excellence and service quality management
Attention to detail and high service orientation
Strong verbal and written communication skills
Guest relationship management and conflict resolution
Strategic thinking and decision-making skills
Strong knowledge of hotel operations and multi-department coordination.
Knowledge of hotel operations and multi-department coordination.
Strong understanding of boutique hospitality service standards and guest experience management.
Understanding of budgeting, financial monitoring, and operational cost control.
Knowledge of staff supervision, workforce planning, and performance management.
Familiarity with procurement processes and vendor management.
Understanding of health, safety, and regulatory compliance in hospitality facilities.
Understanding of online reputation management and guest feedback systems.
Knowledge of operational reporting, data analysis, and performance tracking (KPIs).