Hotel Manager

Responsibilities:

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Carrying out regular inspections of hotel properties and amenities and organizing necessary maintenance
• Hire qualified personnel when needed
• Implementing and reviewing standards operation procedures to continuously improve of business
• Proactively seeking opportunities and ways to maximize revenue and develop service delivery
• Monitoring employee performance and offering regular evaluation meetings designed to improve service
• Setting revenue and guest satisfaction targets and ensuring that these are met.
• Develop and communicate standard operating procedures
• Ensure compliance with licensing laws, health and safety and other statutory regulations

Requirements:

• This position is open preferably to a female candidate
• Experienced in Hospitality
• 2 - 4 years of working experience
• Bachelor's degree management related field
• Knowledge of the best practices and procedures for customer service, hospitality management, and hotel operations
• Understanding of all in hotels management
• Excellent knowledge of MS Office and Excel
• Excellent customers service skills
• Decision making and problem-solving skills
• Good Leadership skills

Location: Lekki Phase 1, Lagos

Remuneration: NGN 200,000 – 300,000