Hospitality General Manager

Responsibilities:

• Lead and oversee all operational aspects of a newly established, niche boutique hospitality and events business, serving as Head of Operations.
• Develop and execute operational strategies that ensure exceptional service delivery across hospitality and events offerings.
• Manage day-to-day operations for serviced apartments, ensuring high standards of guest experience, efficiency, and compliance.
• Plan, coordinate, and deliver curated social, cultural, and private events, maintaining excellence in execution and client satisfaction.
• Collaborate closely with business owners, external management teams, and vendors to bring the brand vision to life.
• Establish and manage operational processes, policies, and performance standards aligned with business goals.
• Oversee vendor relationships, contracts, and service delivery to ensure quality and value.
• Monitor and achieve key performance indicators (KPIs), driving continuous improvement and operational excellence.
• Provide leadership, guidance, and oversight to colleagues and partners involved in hospitality and event operations.
• Apply creative and strategic thinking to enhance guest experiences, streamline operations, and support business growth.

Requirements:

• A minimum of 5 years of experience in this role.
• A minimum of a diploma in a related field.
• Proficiency in hospitality management
• Good knowledge of events management
• Business Development.
• Operations management.