Desk Officer

Responsibilities:

• Serve as the primary point of contact for all HMO-related patient interactions.
• Register patients under their respective HMOs and confirm eligibility before consultations or treatments.
• Obtain and process pre-authorisations and approvals from HMO for procedures, medications, and investigations.
• Manage proper filing and retrieval of both HMO and general patient records, ensuring easy access when needed.
• Communicate effectively with HMO representatives to resolve queries, discrepancies, or approval delays.
• Work closely with the Accounts and Billing team to reconcile HMO claims and ensure accurate submissions.
• Guide patients through their HMO benefits, limitations, and required procedures politely and professionally.
• Ensure confidentiality, accuracy, and proper arrangement of all HMO-related documents.
• Uphold professional etiquette by greeting staff, patients, and visitors courteously and maintaining clear, respectful communication at all times.
• Adhere strictly to hospital policies and procedures regarding patient information and HMO claims.

Requirements:

• Bachelor’s degree in any field (Health, Administration, or related fields are an added advantage).
• Minimum of 2 years’ experience in HMO desk operations, billing, or hospital records management.
• Must reside in Benin City.
• Strong knowledge of HMO processes, including verification, authorization, and claims handling.
• Demonstrated critical thinking and problem-solving ability, with sound judgment in handling complex or sensitive cases.
• High level of attention to detail, accuracy, and accountability in all tasks.
• Strong organisational and multitasking skills.
• Proficient in computer use, including Microsoft Office and hospital/insurance software.
• Excellent communication and interpersonal skills for effective interaction with patients, staff, and HMO partners.
• Ability to take instructions, follow hospital procedures, and work independently when required.
• Confident in navigating HMO portals for verifications, approvals, and claims processing.
• Professional demeanor, discipline, accountability, and strong customer service and problem-resolution skills are essential.