Heavy-Duty Electrical Field Technician

Responsibilities:

Technical Maintenance & Diagnostics:

• Perform preventive and corrective maintenance on the electrical systems of Material Handling Equipment (MHE).
• Diagnose and repair faults in electric motors, controllers, battery systems (lead-acid & lithium-ion), wiring harnesses, sensors, switches, encoders, and PLC systems.
• Troubleshoot and service AC/DC drive systems, including electronics and control modules.
• Diagnose and repair hydraulic, mechanical, and diesel engine systems, including basic welding where required.
• Interpret electrical and hydraulic schematics and wiring diagrams.
• Identify root causes of recurring faults and implement permanent corrective actions.
• Use diagnostic tools such as multimeters, clamp meters, and laptop-based diagnostic software.

Installation, Commissioning & Field Support:

• Install electrical components on new or refurbished equipment.
• Perform commissioning, functional testing, calibration, and controller programming.
• Carry out inspections on client Hyster equipment in line with manufacturer guidelines.
• Provide direct technical support to clients through troubleshooting and technical advice — remotely or on-site.

Documentation & Reporting:

• Complete maintenance reports, fault history, and parts-replacement records accurately and promptly.
• Prepare and assist with documentation, timesheets, work orders, and inspection records.
• Evaluate, assist with, and report on warranty claims.
• Participate in breakdown analysis and preventive maintenance planning.

Customer & Team Engagement:

• Communicate with customers regarding diagnosis and repair of field issues.
• Develop and offer spare parts recommendations to the employer and clients.
• Actively contribute to additional service sales opportunities.

Safety & Compliance:

• Comply with electrical safety standards and procedures.
• Follow Lockout/Tagout (LOTO) protocols before commencing any work.
• Comply with OH&S policies and procedures in accordance with applicable law.
• Ensure a safe working environment at all times.

Requirements:

• Minimum of 4 years practical experience in commissioning, maintenance, fault diagnosis, and repair within the material handling industry.
• Mechanical or Electrical Technician qualification or its equivalent (ND or equivalent).
• Formal high school or degree-level education required.
• Technical Trade Test Certificate II and/or III.
• Multi-skilled engineering background with hands-on experience on heavy plant equipment and hydraulic systems.
• Proven experience troubleshooting and repairing electrical systems on diesel, LPG, and petrol-powered equipment, warehouse equipment, and heavy-duty trucks.
• Proven experience troubleshooting and repairing forklifts, reach stackers, empty container handlers, VNA (very narrow aisle) trucks, and general warehouse equipment.
• Hyster Equipment Knowledge, training programs and certification (e.g., Hyster OEM software processes) is an advantage.

Skills & Knowledge:

• Ability to read and interpret electrical and hydraulic schematic drawings.
• Strong fault-finding and diagnostic skills on CANBUS systems.
• Proficiency in diagnosis and repair of hydraulic, electrical, and mechanical systems, including diesel engines.
• Intermediate to advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Excellent customer relationship management skills.
• Strong time management and administrative skills.
• People management and development skills.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills, with the ability to engage all business stakeholders.

Competencies:

• Customer-oriented mindset
• Strong team player
• Ability to motivate and inspire others
• Excellent work ethic and leadership qualities
• Openness to continuous training and development