Head of Telesales
Job summary
Develop strategies to convert leads into property buyers, improve follow-ups, and close sales.
Job descriptions & requirements
Responsibilities:
- Lead, supervise and motivate the telesales team to achieve sales targets.
- Develop and implement effective telesales strategies to drive property sales.
- Monitor calls, follow-ups, lead conversion and individual team performance.
- Ensure prospective buyers are properly engaged and followed up from initial enquiry to site inspection and purchase.
- Train and coach team members on sales techniques, objection handling and closing.
- Prepare regular sales performance reports and provide feedback to management.
- Work with the marketing and sales teams to convert leads into paying customers.
- Meet personal sales targets while ensuring the telesales team meets its departmental sales targets.
Requirements:
- A minimum of 3–4 years of relevant experience.
- Previous experience in the real estate industry is compulsory.
- Proven experience leading or supervising a telesales team.
- A demonstrable track record of meeting sales targets.
- Excellent communication, negotiation and customer relationship management skills.'
- Strong leadership, organisational and analytical abilities.
- Proficiency in CRM systems and sales reporting tools is an advantage.
- Ability to work in a target-driven environment.
Note: Candidates without real estate industry experience and prior telesales team leadership experience will not be considered.
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