Head of Operations

Responsibilities:

• Oversee daily freight forwarding operations (Import & Export - Sea and Air).
• Supervise and coordinate documentation processes - Form M, PAAR, Bill of Lading, SGD, Commercial Invoices, Permits, etc.
• Oversee and ensure that the Front Desk/Admin team works with zero errors in the documentation and processing of export and import documents.
• Work and coordinate the warehouse team to ensure accurate and timely packaging of products for export in line with international standards.
• Work with the field team to ensure timely departure of containers, prompt delivery, positioning, and movement of cargoes from warehouse to port and from port to warehouse.
• Monitor trucking, container tracking, and ensure avoidance of demurrage and detention.
• Liaise with Nigeria Customs Service, Shipping Lines, Terminal Operators, SON, NAFDAC, NDLEA and other regulatory agencies.
• Manage relationships with clients, transporters, and vendors.
• Lead, mentor, and manage the entire operations team.
• Ensure compliance with all port and customs regulations.

Requirements:

• HND in Logistics, Supply Chain, Business Administration or a related field.
• Minimum of 5-7 years of cognate experience in freight forwarding, with at least 2 years in a managerial/supervisory role in Apapa.
• Must have sound knowledge of import and export documentation and full clearance procedures.
• Deep understanding of Apapa/TinCan port operations, trucking, and container movement.
• Proven ability to supervise admin, warehouse, and field staff.
• Strong leadership, attention to detail, and organizational skills.
• Excellent communication and client management skills.
• Must reside within Apapa and its environs.