Head of Operations

Responsibilities:

Regulatory & License Management:

• Ensure compliance with all license and regulatory requirements e.g. MFB, Money Lenders License.
  
• Drive the renewal and maintenance of business licenses, permits, and statutory certifications.
  
• Liaise with regulatory bodies (e.g., CBN, State Authorities, CAC, NDIC) on inspections, reporting, and compliance matters.
  
• Support audits, examinations, and regulatory reviews by ensuring timely submission of required documentation.
  
• Track regulatory updates and ensure internal policies align with new requirements.

Operational Oversight:

• Ensure efficient and compliant day-to-day business operations across all units.
  
• Support the implementation of operational policies, procedures, and internal controls.
  
• Monitor service delivery, turnaround times, and operational performance.
  
• Identify operational gaps and recommend process improvements.
  
• Ensure proper documentation of workflows and SOPs.

Risk & Compliance Support:

• Work with the Risk and Compliance teams to identify operational and regulatory risks.
  
• Support the implementation of risk mitigation measures.
  
• Ensure adherence to customer protection, data privacy, and financial conduct standards.
  
• Escalate compliance breaches or operational risks promptly.

Business Process & Performance Management:

• Track operational KPIs such as loan processing timelines, disbursement efficiency, customer complaints, and recovery performance.
  
• Support the development of performance dashboards for management review.
  
• Ensure teams are aligned with service quality and regulatory expectations.

Cross-Functional Coordination:

• Coordinate with Customer Experience to improve service delivery and complaint resolution.
  
• Support leadership with operational insights and execution of priority initiatives.
  
• Coordinate with People Team to ensure hiring plans meet business needs
  
• Align with other teams as the need arises

Requirements: 

• Bachelor’s degree in Business Administration, or related field; An MBA is an advantage
  
• Minimum 7 years’ experience managing business operations in a fast-paced environment, preferably in a Financial Institution
  
• Experience in Financial services, Fintech, or regulated institution (MFB, bank, or lending firm)
  
• Knowledge of Nigerian financial regulatory requirements.
• Strong understanding of regulated financial operations
• Solid knowledge of compliance and licensing requirements
• Strong organizational and process management skills
• Attention to detail and high compliance discipline
• Ability to work with regulators and internal stakeholders
• Strong written and verbal communication skills
• Calm under pressure especially during audits and inspections
• Proactive, dependable, and execution-focused
• Excellent time management and coordination skills

Work Mode: 100% Remote

Remuneration: NGN 800,000 monthly net (HMO, pension, and more)