Head of Operations

Responsibilities:

• Leading and coordinating the day-to-day Operations function, translating management priorities into operational plans, workstreams, timelines and accountable owners
  
• Overseeing the coordination and execution of real estate development and project activities, including coordinating project managers, site personnel, contractors and consultants
  
• Monitoring project schedules, milestones, budgets, procurement requirements, variations and delivery risks, and driving corrective action where issues arise
  
• Providing operational oversight of property and facility management activities, ensuring properties are maintained to agreed service standards
  
• Providing direction and performance oversight to Operations team members, and building a culture of ownership, accountability and professional execution
  
• Preparing regular operational reports for the Managing Director, giving clear visibility on project status, risks and required management decisions
  
• Reviewing existing operational processes and developing practical systems, workflows and controls that improve execution
  
• Working closely with Commercial, Finance, Architecture, Construction and other functions where cross-departmental coordination is required
  

Requirements:

• Bachelor's degree in Estate Management, Quantity Surveying or Civil Engineering; a relevant professional certification is an advantage
  
• Minimum of 7–10 years post-NYSC professional experience, with at least 3 years in a supervisory, managerial or operational leadership capacity
  
• Demonstrable experience within real estate development, construction, property management, facility management or a closely related built-environment organisation
  
• Experience coordinating multiple projects, properties, contractors, consultants and operational teams
  
• Strong track record managing operational deliverables, timelines, budgets, vendors and performance
  
• Excellent reporting, process improvement, problem-solving and stakeholder management skills