Head of Operations

Responsibilities:

• Oversee and manage all daily operational activities of the travel agency
• Advise management on operational strategies, process improvements, and best practices
• Lead, supervise, and evaluate team performance to ensure efficiency and productivity
• Develop, implement, and optimize operational processes and workflows
• Create and execute strategies to improve service delivery, efficiency, and revenue growth
• Ensure seamless end-to-end client experience across all travel services
• Monitor operational KPIs, sales targets, and commission-based performance metrics
• Collaborate with sales, marketing, and finance teams to support business objectives
• Resolve operational issues and client escalations promptly and professionally
• Ensure compliance with industry regulations, company policies, and best practices
• Identify new business opportunities, partnerships, and growth channels

Requirements:

• Proven work experience in a travel agency, preferably in an operations or management role
• Strong leadership and people-management skills
• Excellent organizational, problem-solving, and decision-making abilities
• Solid understanding of travel operations, booking systems, and industry trends
• Strong communication and interpersonal skills
• Ability to work with sales targets, KPIs, and commission-based structures
• Results-driven mindset with a focus on business growth and customer satisfaction
• Ability to multitask, prioritize, and perform under pressure