Head of Operations- Fintech

Responsibilities:

Leading Digital Transformation:

• Initiate and drive customer success by enhancing the Brand value
• Responsible for spearheading innovation in the company
• Focused on technology and drive the way the business operates on a day to day basis. 

Build operational Strategy:

• Coordinate other departments like IT, sales, marketing, human resources and business development
• Responsible for some other team heads as well, such as Head of Sales, Head of Finance, HR, and Customer success
• Manage the reporting and accountability structures, processes, set deadlines, track timelines, and manage the frameworks
• Oversee the daily business & administrative operations and improving operating procedures for optimal efficiency
• Enhance the efficiency of internal and external operational processes
• Work with the sales and growth teams to drive Company revenue and achieve weekly, monthly, quarterly and yearly budgets
• Establish policies that improve and promote the Company’s vision and culture
• Evaluate Company performance and recommend strategies to improve results
• Collaborate with Management and other stakeholders to raise capital and carry out other business-expanding strategies.

Requirements:

• MSc/MBA in Business Administration or relevant field would be an added advantage. 
• Proven experience as Chief Operating Officer/Head of operations of a Tech company, or relevant role
• Understanding of business functions such as HR, Finance, marketing, etc
• Excellent knowledge of Agency Banking Solutions, Fintech Space, lending Enterprise solutions
• Demonstrable competency in strategic planning and business development
• Proven track record in developing and implementing operations system, policies, processes and procedures
• Strong project management skills
• Strong financial management and budgeting skills
• Internal client management skills
• In depth understanding of process improvement and optimization disciplines, tools, and techniques
• Strong ability to balance between long- and short-term objectives
• Demonstrable strong Intra-preneurial skills
• Proven track record in change management
• Demonstrable team building and line management skills
• Excellent verbal, written, interpersonal communication, and influencing skills
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT / Business infrastructure and MS Office
• Excellent organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving