Head of Operations
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Job summary
Our client is seeking an experienced Head of Operations with a strong background in the travel industry to oversee daily operations and drive business efficiency. The ideal candidate will be responsible for optimizing processes, managing teams, and ensuring excellent service delivery and customer satisfaction.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee daily operations to ensure smooth and efficient workflow across the agency.
- Lead, supervise, and coordinate operational teams to achieve business objectives.
- Manage booking, ticketing, and customer service processes for accuracy and efficiency.
- Monitor performance metrics and implement improvements where necessary.
- Build and maintain strong relationships with airlines, vendors, and travel partners.
- Ensure compliance with industry standards and company policies.
Requirements:
- Proven experience in a travel agency or travel operations role.
- Previous experience in a supervisory or managerial position.
- Strong knowledge of travel booking systems and industry practices.
- Excellent leadership, communication, and organizational skills.
- Ability to multitask and manage teams effectively.
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