Head Of Operations

Responsibilities:

• Manage and coordinate day-to-day company operations across departments.
• Develop and implement operational strategies to enhance productivity, efficiency, and service delivery.
• Ensure company policies and procedures are effectively communicated and adhered to across all units.
• Prepare, review, and ensure the timely execution of Contracts of Sales in collaboration with the Sales and Legal teams.
• Oversee the management of drivers and company vehicles, ensuring proper scheduling, vehicle maintenance, documentation, and adherence to company transport protocols.

Process Optimization

• Evaluate and refine internal systems and workflows to eliminate inefficiencies.
• Implement technology solutions (e.g., project management and property management software) to streamline operations.
• Establish KPIs and reporting mechanisms to track and improve operational performance.

Team Leadership & Development

• Support department heads in building, mentoring, and managing high-performing teams.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Facilitate regular staff reviews, training, and professional development programs.

Financial Oversight

• Monitor and control operational and project budgets.
• Collaborate with Finance to analyze performance metrics and provide data-driven insights.
• Identify cost-saving opportunities and optimize resource allocation.

Quality Control

• Define and maintain operational and project quality standards.
  
• Ensure compliance with all relevant regulations, building codes, and internal benchmarks.
  
• Conduct regular reviews and audits to uphold service excellence and client satisfaction.

Client & Stakeholder Management

• Act as a liaison between the company and its clients/stakeholders.
  
• Provide timely updates, manage client expectations, and ensure issues are resolved promptly.
  
• Support business development by identifying opportunities to improve service delivery and customer experience.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field
  
• Minimum of 8-10 years’ experience in operations management, preferably within real estate, property development, or construction.
  
• Proven experience overseeing multi-departmental operations and leading teams.
• Strong knowledge of real estate operations, contract management, facility management, and compliance standards.
• Solid financial acumen with experience in budgeting, cost control, and performance reporting.
• Proficiency in project management and property management software.
• Strong leadership, organizational, and decision-making skills.
• Excellent analytical, problem-solving, and stakeholder management abilities.
• High level of professionalism, integrity, and attention to detail.
• Proficiency in Microsoft Office Suite.

Key Performance Indicators (KPIs):

Operational Efficiency

• Reduction in process turnaround time across key functions.
  
• Successful implementation and adoption of automation or management tools.

Project Delivery & Quality

• Percentage of projects delivered on time and within scope.
  
• Compliance with quality standards and client specifications.

Contract Management

• Timeliness and accuracy in preparing and executing Contracts of Sales.
  
• Zero incidents of legal or client disputes arising from contract mismanagement.

Financial Performance

• Adherence to operational and project budgets.
  
• Achievement of cost-saving targets without compromising quality.

Team Performance & Development

• Team retention and engagement rates.
  
• Completion of scheduled training and development initiatives.

Client Satisfaction

• Positive feedback from client satisfaction surveys.
  
• The number of successfully resolved client issues within stipulated timelines.

Compliance & Risk Management

• Number of audit issues or non-compliance incidents recorded.
  
• Implementation of risk mitigation strategies across operations.

Transport & Vehicle Management

• Vehicle maintenance schedules were adhered to, and downtime was minimized.
  
• Driver performance and compliance with company policies.
  
• Accurate and timely record-keeping of vehicle usage, documentation, and repairs.