Head, IT

Key Deliverables

Systems and Networks Administration User administration (setup and maintaining account) Maintaining Server System Monitor system performance Create a backup and recovery policy Monitor network communication Implement the policies for the use of the computer system and Internet network availability. Identifying and acting on opportunities to improve and update software and systems. Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems) Documentation in form of internal wiki Password and identity management Availability on non-working Days e.g. Sundays and Special events days. ERP Systems Management Ensure ERP System is up and running Ensure Daily, Weekly and Periodic Tasks are performed Vendor, Project, and Product Management Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages. Managing User Requirement, IT Business Analysis and Product Management. Manage vendors and consultants on Project delivery. Reporting Running and sharing regular operation system reports with senior staff. Managing and reporting on allocation of IT budget. Manager/Supervisory Role Providing direction for IT team members. IT Department Budget Management. Maintaining and implementing IT policy and best practice guides for the organization. Identifying opportunities for team training and skills advancement. Educational Qualification Bachelor’ Degree in Electronic & Electrical Engineering, Computer Science or related field. Project Management Certification (PMP or Prince 2). Business Analysis/Product Management Certifications. Relevant Experience 8+ years’ experience in information technology, with at least 3 years in information technology management role. Comprehensive understanding of network architecture and client/server technology, Mobile Technology, Data Analytics, ERP Systems, Digital Transformation and Cloud Computing. Software development abilities preferred. Experience in analysis, implementation and evaluation of IT systems and their specifications.