Front Desk Receptionist

Responsibilities:

• Welcome and assist members, guests, and prospective members.
• Respond to inquiries about memberships, services, schedules, and gym activities.
• Handle member check-ins and maintain accurate records.
• Process membership payments and issue receipts accurately.
• Answer phone calls, messages, and basic member inquiries.
• Assist prospective members with gym tours and membership information.
• Follow up with inquiries, prospective members, and membership renewals as assigned.
• Receive and properly escalate member concerns or complaints.
• Maintain a clean, organized, and professional front desk area.
• Coordinate with coaches and the Gym Manager regarding member needs.
• Report facility, equipment, or safety concerns promptly.
• Support gym promotions, events, and member engagement activities.
• Complete required daily reports and administrative tasks.

Requirements:

• Previous experience in reception, customer service, hospitality, retail, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Strong customer-service orientation.
• Basic computer and administrative skills.
• Good organization and attention to detail.
• Ability to handle payments and records accurately.
• Reliable, punctual, honest, and accountable.
• Able to remain professional when dealing with difficult situations.
• Interest in fitness and wellness is an advantage.