Guest Service Host

Responsibilities:

• Warmly welcome guests upon arrival, creating a positive first impression.

• Assist guests with ticket verification, seating arrangements, showtimes, and general cinema enquiries.

• Provide personalised assistance to guests throughout their visit and anticipate their needs where possible.

• Escort guests to their seats and provide information about available cinema facilities and services.

• Handle guest requests, complaints, and concerns professionally and ensure timely resolution.

• Liaise with relevant departments to address guest needs and resolve service-related issues.

• Maintain a high standard of personal grooming, professional appearance, and courteous conduct at all times.

• Monitor guest areas to ensure cleanliness, comfort, orderliness, and overall presentation.

• Assist with food and beverage service where required, ensuring accurate and prompt service.

• Provide information on movies, promotions, memberships, food and beverage offerings, and other cinema services.

• Monitor auditoriums and guest areas and promptly report maintenance, safety, or operational issues.

• Support the smooth coordination of guest entry, seating, and exit during busy periods.

• Ensure that VIP and premium guests receive appropriate attention and personalised service.

• Follow all cinema, customer service, HSE, security, and operational procedures.

• Record and escalate recurring guest complaints or service issues to the appropriate supervisor.

• Support special screenings, private events, premieres, and other cinema activities as required.

• Maintain confidentiality and demonstrate professionalism when handling guest information.

• Perform other duties as assigned by the Guest Services Manager or relevant supervisor.

Requirements:

• OND, HND, B.Sc. or equivalent qualification in Hospitality Management, Tourism, Business Administration, or a related field.
• 2–4 years of experience in guest services, hospitality, customer service, luxury retail, hotels, restaurants, airlines, or a similar customer-facing environment.

• Previous experience in a luxury or premium hospitality environment is an added advantage.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Pleasant, confident, courteous, and professional demeanour.

• Ability to remain calm and professional when handling difficult guests or complaints.

• Strong attention to detail and ability to anticipate guest needs.

  Good problem-solving and multitasking abilities.

• Ability to work flexible hours, including evenings, weekends, and public holidays.

• Good knowledge of customer service principles and hospitality standards.

• Well-groomed and able to consistently maintain a professional appearance.