Guest Service Host

• Welcome and warmly receive guests upon arrival, creating a positive first impression.
• Assist guests with ticket verification, seating arrangements, showtimes, and general cinema enquiries.
• Provide personalised assistance to guests throughout their visit and anticipate their needs where possible.
• Escort guests to their seats and provide information about available cinema facilities and services.
• Handle guest requests, complaints, and concerns professionally and ensure timely resolution.
• Liaise with relevant departments to address guest needs and resolve service-related issues.
• Maintain a high standard of personal grooming, professional appearance, and courteous conduct at all times.
• Monitor guest areas to ensure cleanliness, comfort, orderliness, and overall presentation.
• Assist with food and beverage service where required, ensuring accurate and prompt service
• Monitor auditoriums and guest areas and promptly report maintenance, safety, or operational issues.
• Support the smooth coordination of guest entry, seating, and exit during busy periods.
• Ensure that VIP and premium guests receive appropriate attention and service.
• Follow all cinema, customer service, HSE, security, and operational procedures.
• Record and escalate recurring guest complaints or service issues to the appropriate supervisor.
• Maintain confidentiality and demonstrate professionalism when handling guest information.
• Perform other duties as assigned by the Guest Services Manager or relevant supervisor.

Requirements:

• OND or equivalent qualification in Hospitality Management, Tourism, Business Administration, or a related field.
• 1–3 years of experience in guest services, hospitality, customer service, luxury retail, hotels, restaurants, airlines, or a similar customer-facing environment.
• Previous experience in a luxury or premium hospitality environment is an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Pleasant, confident, courteous, and professional demeanour.
• Ability to remain calm and professional when handling difficult guests or complaints.
• Strong attention to detail and ability to anticipate guest needs.
• Good problem-solving and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Good knowledge of customer service principles and hospitality standards.
• Well-groomed and able to consistently maintain a professional appearance.