Guest Relations Manager
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Job summary
A hospitality services company in Owerri seeks highly skilled and experienced individuals to join its team for a premium full-service hotel operation. The candidate must demonstrate strong hospitality values, professional competence, guest focus, integrity and the ability to work effectively in a fast-paced, service-driven environment.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Lead personalised
- Guest engagement
- VIP handling
- Feedback and service recovery.
Requirements:
- Hospitality qualification preferred
- 3+ years guest relations/front office experience.
Technical Competencies:
- VIP handling;
- Complaint resolution;
- Guest feedback and loyalty
- Service recovery and concierge coordination.
Behavioural Competencies:
- Empathy
- Diplomacy
- Communication
- Cultural awareness
- Discretion.
Location: Owerri
Remuneration: NGN 200,000 to 250,000 Monthly
Application: Please submit a current CV indicating the position applied for.
Note: Only candidates who meet the stated requirements will be shortlisted.
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