Growth & Client Success Manager

Responsibilities:

• Respond promptly to enquiries across Instagram, Facebook, WhatsApp, Telegram, email, and other communication channels.
• Convert enquiries into paying clients for counseling sessions, coaching programs, books, digital products, events, and community memberships.
• Follow up consistently with prospective clients and maintain a healthy sales pipeline.
• Handle objections professionally and guide prospects through the buying journey.
• Identify opportunities to upsell and cross-sell the company's products and services.
• Build and maintain strong relationships with prospective and existing clients.
• Maintain an accurate CRM, ensuring all enquiries, follow-ups, and customer interactions are properly documented.
• Conduct outbound outreach to churches, schools, organizations, companies, NGOs, and corporate bodies to secure speaking engagements, workshops, partnerships, and corporate training opportunities.
• Develop and implement sales strategies that improve conversion rates and increase revenue.
• Monitor customer feedback and collaborate with the marketing and content team to improve campaigns, messaging, and customer experience.
• Prepare daily, weekly, and monthly reports on enquiries, conversions, revenue, and sales performance.
• Work closely with the CEO and internal team to identify new business opportunities and support the company's overall growth objectives.

Requirements:

• Bachelor's Degree in Business Administration, Marketing, Mass Communication, Communications, Psychology, or a related discipline.
• Minimum of 2 years' experience in Sales, Business Development, Client Success, Customer Relationship Management, Account Management, or a similar customer-facing role.
• Excellent written and verbal communication skills.
• Strong persuasion, negotiation, and closing skills.
• Outstanding interpersonal and relationship management abilities.
• Highly organized with exceptional follow-up discipline.
• Ability to work independently, prioritize tasks, and meet performance targets.
• Strong analytical and problem-solving skills.
• Experience using CRM software is an added advantage.
• Proficiency in Microsoft Office, Google Workspace, and other productivity tools.
• Experience within coaching, consulting, education, digital media, or other service-based businesses is an added advantage.

Key Performance Indicators:

• Response time to new enquiries.
• Enquiry-to-payment conversion rate.
• Monthly revenue generated.
• Number of qualified leads managed.
• Follow-up completion rate.
• Number of counseling bookings secured.
• Community registrations and product sales.
• Speaking engagements and partnership opportunities secured.
• Customer satisfaction and retention.
• Number of sales initiatives introduced to improve business growth.

Benefits:

• Attractive performance-based commission.
• Performance bonuses for exceeding monthly targets.