GNOC Service Desk Engineer

MainOne

Engineering & Technology

IT & Telecoms NGN Confidential
New
2 weeks ago

Job Summary

We are looking to hire a suitable candidate to fill this position

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • First point of contact for customer concerns.
  • Answer all network support-related telephone calls and email acknowledgment.
  • Logging and tracking incidents/customer concerns from start to resolution
  • Ensure Prompt notification to customers on all service-affecting incidents and all planned maintenance activities when assigned.
  • Generate and analyze network report
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures


Requirements:

  • Either an HND or B.SC in Information Technology/Electrical and Electronics Engineering/Computer Science or any other related discipline.
  • Knowledge of Microsoft Office packages and other computer applications such as trouble ticketing.
  • Industry experience in a customer-facing unit/department is preferred.
  • Ability to understand Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written and Verbal).
  • Capable of multi-tasking, good time management, and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.
  • Ability and willingness to work round the clock when required and meet tight deadlines.
  • Ability and willingness to fill in for shift rounds when required.

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