Customer Service Agent

Responsibilities:

• Provide customer support and first-contact resolution via inbound/outbound calls and email.
• Handle inquiries related to flight schedules, bookings, changes, cancellations, and refunds.
• Resolve complaints professionally and in compliance with Wizz Air’s service policies.
• Accurately log interactions and follow up on open cases within required timeframes.
• Use CRM tools, airline systems, and email platforms effectively.
• Communicate clearly and fluently in English and German. B2 level is a minimum requirement.
• Collaborate with team members and supervisors to improve overall service delivery.
• Stay updated on airline policies and internal process changes.

Requirements:

• 1–3 years of verifiable full-time experience in a call center or customer service role (airline, telecom, travel, or similar industries preferred).
• Bachelor’s degree in a relevant field such as Business, Communication, English, or Hospitality.
• Excellent spoken and written English and German — fluent, professional communication is mandatory. B2 level is a minimum.
• Strong computer proficiency — must be comfortable navigating email, CRM tools, browsers, and airline systems.
• Ability to stay calm, professional, and solution-oriented under pressure.
• Strong attention to detail, organization, and interpersonal communication skills.
• Must be available full-time and hybrid in Abuja.

Why Join Callboxs?

• Be part of an international, high-performing customer support team.
• Gain specialized experience in airline operations and customer service at scale.
• Work in a supportive, collaborative environment focused on growth and performance.
• Exposure to global standards and international client engagement.

Location: Abuja, Garki, Nigeria (Hybrid)

Remuneration: NGN 250,000 Monthly gross