General Manager

Responsibilities: 

• Provide overall strategic leadership, ensuring that the organization’s operations, programs, and initiatives are fully aligned with the Founder’s vision and long-term goals.
• Supervise department leads and staff, guiding teams to deliver high-quality results, maintain accountability, and ensure smooth day-to-day operations across all units.
• Develop, implement, and monitor operational and strategic plans to drive organizational growth, sustainability, and impact.
• Oversee staff performance, support professional development, and foster a culture of accountability, collaboration, and excellence.
• Build, maintain, and strengthen partnerships with key stakeholders, collaborators, sponsors, and community partners to support organizational objectives.
• Ensure effective coordination and communication across departments, promoting information flow, teamwork, and alignment of initiatives.
• Prepare, analyze, and present comprehensive operational and strategic reports to the Founder, highlighting performance metrics, risks, and opportunities.
• Oversee budgeting, resource allocation, and operational efficiency, ensuring optimal use of financial and human resources.
• Support the development and implementation of organizational policies, systems, and operational procedures to improve workflow, compliance, and efficiency.
• Represent the organization in meetings, events, and stakeholder engagements, advocating for its mission, programs, and initiatives.
• Other responsibilities as assigned by management.

Requirements:

• Bachelor’s degree in Business Administration, Management, Public Administration, Arts Management, or a related field.
• A Master’s degree in Business Administration (MBA), Management, or a related field is an added advantage.
• Minimum of 5–7 years’ experience in management, operations, or leadership roles within a creative, cultural, nonprofit, or business organization.
• Proven experience supervising teams and managing day-to-day organizational operations is essential.
• Experience in strategy development, partnerships, and organizational reporting is required.
• Experience working with multidisciplinary teams, programs, or community-focused initiatives is an added advantage.
• Prior experience reporting to senior leadership, board members, or founders is a plus.
• Strong leadership and team management skills.
• Excellent strategic thinking and decision-making ability.
• Strong communication and stakeholder management skills.
• Ability to coordinate multiple departments and manage operations effectively.
• Ability to develop and implement strategies and operational plans.
• High level of accountability and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Collaborative mindset with strong team-building ability.
• Innovative and forward-thinking approach to organizational growth.
• Strong knowledge of organizational management, operations, and administrative systems.
• Understanding of program management, partnerships, and stakeholder engagement.
• Ability to work independently and prioritize multiple responsibilities effectively.
• Ability to build and maintain strong relationships with staff, partners, and stakeholders.
• Understanding of organizational reporting, performance monitoring, and operational planning.
• Ability to adapt to changing organizational needs and operational demands.
• Working knowledge of budgeting, resource management, and operational coordination.