General Manager

Responsibilities:

• Lead the overall day-to-day operations of the business.
• Translate company strategy into clear operational priorities and measurable targets.
• Set departmental objectives and hold managers accountable for performance.
• Monitor revenue, profitability, costs, cash flow, and other key business indicators.
• Drive business development, customer acquisition, retention, and commercial growth.
• Oversee workshop operations and ensure high standards of service delivery.
• Ensure effective management of parts, inventory, procurement, and operational resources.
• Work closely with the Finance Manager to maintain financial discipline and profitability.
• Work closely with the HR Manager to build a productive, accountable, and high-performing workforce.
• Review operational and financial reports and take corrective action where necessary.
• Identify inefficiencies, bottlenecks, and areas of unnecessary expenditure.
• Develop and implement systems that improve productivity and operational control.
• Maintain high standards of customer service and resolve significant customer issues.
• Build strong relationships with key customers, suppliers, partners, and other stakeholders.
• Lead management meetings and ensure agreed actions are executed.
• Report regularly to executive leadership on business performance, challenges, and opportunities.
• Ensure compliance with applicable laws, regulations, company policies, and safety standards.
• Develop and mentor department heads and strengthen the company's management capability.

Requirements:

• Master's degree in Business Administration, Management, Engineering, Economics, or a related discipline.
• Minimum of 10 years' professional experience, including at least 6 years in a senior management or general management position.
• Proven experience managing multiple business functions simultaneously.
• Demonstrated responsibility for revenue, profitability, budgets, or significant operational targets.
• Strong commercial and financial understanding.
• Proven experience managing managers and cross-functional teams.
• Strong understanding of business operations, performance management, and process improvement.
• Excellent leadership, negotiation, communication, and decision-making skills.
• Strong analytical ability and commercial judgement.
• High level of integrity, accountability, discretion, and professionalism.
• Strong proficiency in Microsoft Office and business management systems.

Preferred Experience:

• Candidates with experience managing automotive dealerships, service centres, fleet operations, manufacturing businesses, retail operations, or other multi-department organisations will have an advantage.
• Experience managing a business with 100+ employees and direct exposure to executive leadership will be highly advantageous.
• Professional qualifications such as an MBA, PMP, ICAN, ACCA, CIPM, or relevant industry certification are an advantage.